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Pinellas County On-Site Computer Support Service Saint Petersburg
* Seminole * Largo * Clearwater * Florida
No-Fix No-Charge * No-Hourly Rate * Fixed Rate. *
Free! Estimate In Home Computer Service/Repair Quote. 
* PC Trojan Horse Malware * Virus Removal Support *

 
Hours: 9:00 AM - 5:00 PM Mon-Fri
Sat 9:00 AM - 12:00 PM
 
 * We come to you! * Phone: 727-393-2211 *
 

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Helpful Hints `WE'RE  ALL ABOUT SERVICE AND SUPPORT'

Question: What is a Cookie and are they dangerous?
Answer: A cookie is simply a HTTP header that consists of a string of data, that is entered into the memory of your web browser by the web site visited. The string contains the domain, path, lifetime, and value of a variable that you set, when you visit the Web site. If the life time of the variable is longer than the time the user spends at the site, then the string is saved as a file on your hard drive for future reference. This is not a new way for a computer hacker to hack your hard drive or spy in your computer. All the programmer can do, is define the variable and its value saved there. The browser writes to the hard drive, not the programmer. They are not dangerous.
Question: I am getting ntkern.vxd errors when trying to setup my USB ports. What can I do to correct this problem?
Answer: NTKERN.VXD errors are most often caused when USB cannot negotiate an acceptable IRQ address.  To correct this you will need to free some IRQs in the BIOS and then delete the device entries from the Device Manager while in Windows Safe Mode. Follow the (5) removal steps on the right in order --->

The Ntkern.vxd device loader(s) for this device could not load the device driver.

See MS Knowledge Base Article 294292
Using a text editor add the following lines to the Autoexec.bat file:
SET windir=C:\WINDOWS
winbootdir=C:\WINDOWS


If you still cannot isolate USB to the IRQ, changing the I/O range of USB sometimes works.

Power ManagementDisabled  The Operating System should control Power Management, not the mainboard.

ACPI - Disabled  ACPI enabled in the BIOS is the source of many USB problems.  If you are having problems with USB, ACPI should be disabled.  Unfortunately, simply resetting the switch in the BIOS may not be enough.  Normally, a reinstall of the operating system will be necessary.

      Windows XP  Windows Vista   Windows 7
 

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Question:I am having conflicts with my USB. I get an ! next to the USB in the Device Manager. What can I do to correct this error?
Answer: Despite information to the contrary, USB does NOT like to share its IRQ with another device, (IRQ Holder for PCI Steering is not considered another device).

If USB is sharing its IRQ with Audio, Video, NIC or Modem you will very likely have problems with USB.

Free as many IRQs as possible in the BIOS.  A good place to start is COM1 and/or COM2 if you have no external serial device attached to your computer.  (i.e Serial Mouse or Digital Camera)  If you are using a USB printer you can also Disable the Parallel port.

After disabling devices in the BIOS, you must boot into Windows Safe Mode and delete the device from the Windows Device Manager.  If the device is not removed from the Windows Device Manager while in Safe Mode, Windows will continue to recognize the device and assign it an IRQ.

Go to Windows Safe Mode -> Control Panel -> System Properties -> Device Manager

The order of removal must be followed exactly in
Windows Safe Mode:

(1) Delete USB peripheral devices
(Scanners, Printers, Cameras etc.)

(2) Delete HID and/or Composite USB (Human Interface Devices)

(3) Delete USB Root Hub(s) (Universal Host Controllers)

(4) Delete USB Host Controller(s) (Universal Host Controllers)

(5) Reboot the computer into normal mode and Windows will reset the USB

Moving peripheral cards to other available slots is also an effective method of resolving IRQ conflicts.  Each PCI slot is assigned an IRQ by Default.  Some PCI slots share an IRQ with USB.  Avoid those slots.  Check the Mainboard Owners Manual for this information and use it as a guide to avoid IRQ conflicts.

If freeing IRQs in the BIOS does not produce the desired result you can manually assign an IRQ for a conflicting device in the Windows Device Manager while in Safe Mode.  If manually assigning IRQs you will need to Disable Plug and Play OS in the BIOS, otherwise Windows will continue to override the BIOS assignments. If the OS is installed in ACPI mode, IRQs assigned in the BIOS will be ignored by the Operating System.

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* Clearwater Seminole Largo Pinellas Park FL.
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